A systematic approach to managing the performance by ensuring people are meeting their work objectives and performance goals.
- Set goals and clear objectives
- Communicate regularly with staff
- Discuss standards and expectations
- Communicate goals and standards
- Review processes and performance
- Improve current processes
- Ask for improvement ideas
- Give ongoing feedback
- Document discussions
- Yearly assessments of performance
- Share written records
- Conduct appraisal discussions
- Record results of discussions
- Plan and undertake any agreed professional development
Performance management needs to take into account both the tasks and the people involved. Managers need to ensure that objectives are set (task-centric) while at the same time supporting and developing staff (people-centric).
Chapter 10 of the B628 course book contains much more detail, including examples of task and people-centred activities, and how to carry out supervision and monitoring as part of day-to-day performance management.
There are also excellent sections on how to give and receive feedback on performance, and how to manage poor or declining performance.