The performance management cycle

A systematic approach to managing the performance by ensuring people are meeting their work objectives and performance goals.

Stage 1:

  • Set goals and clear objectives
  • Communicate regularly with staff
  • Discuss standards and expectations
  • Communicate goals and standards

Stage 2:

  • Review processes and performance
  • Improve current processes
  • Ask for improvement ideas
  • Give ongoing feedback
  • Document discussions

Stage 3

  • Yearly assessments of performance
  • Share written records
  • Conduct appraisal discussions
  • Record results of discussions
  • Plan and undertake any agreed professional development

Performance management needs to take into account both the tasks and the people involved. Managers need to ensure that objectives are set (task-centric) while at the same time supporting and developing staff (people-centric).

Chapter 10 of the B628 course book contains much more detail, including examples of task and people-centred activities, and how to carry out supervision and monitoring as part of day-to-day performance management.

There are also excellent sections on how to give and receive feedback on performance, and how to manage poor or declining performance.

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