A systematic approach to managing the performance by ensuring people are meeting their work objectives and performance goals.

Stage 1:

• Set goals and clear objectives
• Communicate regularly with staff
• Discuss standards and expectations
• Communicate goals and standards

Stage 2:

• Review processes and performance
• Improve current processes
• Ask for improvement ideas
• Give ongoing feedback
• Document discussions

Stage 3

• Yearly assessments of performance
• Share written records
• Conduct appraisal discussions
• Record results of discussions
• Plan and undertake any agreed professional development

Performance management needs to take into account both the tasks and the people involved. Managers need to ensure that objectives are set (task-centric) while at the same time supporting and developing staff (people-centric).

Chapter 10 of the B628 course book contains much more detail, including examples of task and people-centred activities, and how to carry out supervision and monitoring as part of day-to-day performance management.

There are also excellent sections on how to give and receive feedback on performance, and how to manage poor or declining performance.