B628 Week Two

The second week of my course already seems like a distant memory as I have now finished week three, and already skim read week four. However, it’s now time to back track a bit and reflect on what I learnt during the second week.

Week two was all about communication, and seeing as I’ve never really considered myself as the world’s best communicator, I always knew I was going to learn a lot of new things. Some of the most useful things I’ve learnt are the concepts of open and closed communication climates, barriers to communication, and questioning techniques.

Let’s look at the week in detail:

  • What you can do to improve the communication climate
  • The information theory model of communication
  • The constructivist model of communication
  • Understanding communication (locution, illocution and perlocution)
  • Barriers to communication (physical, perceptual, emotional, cultural, language, gender/status, interpersonal)
  • Paralanguage and non-verbal communication
  • Listening skills (support, responding, retention)
  • Questioning skills (closed/open, direct, probing, leading, loaded, hypothetical, mirror/reflective)
  • Understanding meeting types and styles (informal/formal, adversarial/consensual)
  • How to make meetings more effective
  • Improving chairing skills

The course learning outcomes from the module activities guide suggest I should now be able to understand the importance of effective communication as well as the process, identify barriers to communication and help to lower them where I have control or influence, communication more effectively, improve communication in situations where communication is poor where I have control or influence.

I’d say that pretty much covers what I’ve learnt!

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