According to the Management Standards Centre, there are six broad categories of skills and competence:
- Managing self and personal skills
- Providing direction
- Facilitating change
- Working with people
- Using resources
- Achieving results
Oh, how simple that last one sounds – just two words, that’s all!
Robert L. Katz suggested a simpler scheme of management skills in the Harvard Business Review (1989):
- Technical skills related to the profession or specialisation.
- Human skills such as the ability to work cooperatively and effectively as a group or team member.
- Conceptual skills such as the ability to see the enterprise as a whole, and recognise relationships and dependencies between the various parts.
Here’s another list of key management traits and behaviours, identified by Eugene Jennings (1952):
- Give clear work instructions
- Praise others when they deserve it
- Be willing to take time to listen
- Be cool and calm most of the time
- Be confident and self-assured
- Have appropriate technical knowledge of the work being supervised
- Understand the group’s problems
- Gain the group’s respect
- Be fair to everyone
- Demand good work from everyone
- Gain people’s trust
- Take a leadership role
- Be humble, not stuck up
- Be easy to talk to